ADR Training and Consulting Projects
Research and Publication
Policy Development
Third Party Facilitation Projects
Personal Development Projects
Relationship Building Facilitation Projects
Media and Public Relations Training
ADR Training and Consulting Projects
Reduction of Case Backlog by 62% at the DENR in 1 year

The Department of Environment and Natural Resources initiated its mediation program to address the rising number of land conflicts in 2016.  The CoRe Group trained over 220 personnel from across the country to form the roster of Alternative Dispute Resolution Officers (ADRO) for a period of 3 years.

The DENR ADR Secretariat, led by the Legal Services Unit Director Norlito Eneran, reported to Secretary Roy Cimatu in October 2019 that from a period of 1 year (covering January 2018 to 2019) they observed a 62% reduction of backlog of cases, particularly land conflicts.

In an article by the Manilla Bulletin dated October 10, 2019, Secretary Cimatu said in response to the report ““The days of long, drawn-out cases are finally numbered.”

The article further highlights the report by Director Eneran who states ““Almost 90 percent of our cases in the DENR are land cases and the parties involved in many of these are either relatives or neighbors.”  Such nature of cases makes Value-based Mediation the most suitable process to apply as it focuses on bridging broken relationships in communities.

The DENR continues to strengthen its ADRO Program with several projects to include enhancement of policies, drafting of ADRO Code of Ethics and launch of an online app to monitor the status of all mediation cases.

SOURCE:  “DENR reduces backlog of land dispute cases by 62%”, Manila Bulletin, 10 Oct 2019.

NMIS frontliners provide mediation service to the public

The National Meat Inspection Service has long been a partner of The CoRe Group with the implementation of mediation programs to address complaints filed by the public.  A series of mediation training programs across several years were delivered to officials from across the country to elevate their level of skill in addressing these complaints.

In addition to mediation skills, the agency also sought the assistance of The CoRe Group in enhancing their skills in handling media and public relations.

Cooperative Development Authority

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Office of the Ombudsman

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Shorter CNA Period for Landbank of the Philippines

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Conflict Resolution Assistance by the OWWA

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Supreme Court leads the use of ADR in the Philippines

Prof. Annabelle Abaya trained over 400 mediators of the Courts in Metro Manila, Cebu and Davao. During the Settlement Week called by Chief Justice Hilario Davide Jr., a total of 1,800 cases were mediated, of which 81% were settled.

DEPED - NCR Program on its 8th year of implementation

The National Capital Regional Unit of the Department of Education has been steadfast in enhancing the conflict resolution skills of School Heads and Division Officials. With Deped having the largest number of employees employed by government, the department experiences thousands of the grievances that remain unresolved where many reach the Office of the Ombudsman.

In 2012, the Deped issued Order No. 15 that notes the increasing number of these grievances as it put forth a policy framework for non-adversarial means of resolving cases that may be subject to mediation. The NCR Regional Office has taken the lead in ensuring that this order is implemented to bring the benefits of ADR to the schools.

Conflicts in schools have a big impact on the morale of employees which may affect the students. A large number of these conflicts involve principals and teachers. One particular case shared during class was a dispute between long-time best friends – a teacher who filed a case against her principal. “Magkaibigan kami noon pero ito ang nangyari. Inaanak ko pa ang anak niya.” (We were friends before but this happened. Her child is even my godchild.) The two have not spoken with each other for two years since the conflict happened. During the practical internship part of the ADR Training delivered by The CoRe Group, the parties had the opportunity to speak directly with each other under the facilitation of a fellow Deped Official. While waiting for the terms of their agreement is being drafted, the teacher shares “mas magaan ang pakiramdam ngayon.” (I feel lighter now.) This is simply one more example among thousands of stories where relationships were broken by conflict but brought together and made stronger by mediation.

To date, the CoRe Group has gone around many of the cities under the National Capital Region such as Manila, Caloocan, Valenzuela, Mandaluyong and Pasay. Among those trained under this program include School Heads, Administrative Officers, Guidance Counsellors and labor group officers. “I know that the lessons learned through The CoRe Group will not only be used for work but also for everyday life. What you imparted is a LIFE Skill,” shares an official who participated in the recent Deped program.

This is one of the reasons why organizations keep coming back to our trainings. Apart from effectively reducing case dockets, they want to share the experiences in the course with others. “This is the most excellent training ever!” shares another participant.

National Prosecution Service ADR Program under the DOJ proves mediation works

Over 250 new mediators in various Prosecutor’s Offices were trained in mediation over a course of 3 pilot programs in 10 cities which include the City of Manila, Makati City, Quezon City, Valenzuela, Pasig City, Caloocan, Baguio, Cebu, Davao. The program initially focused on the “bouncing cheque” and estafa cases but later expanded to other cases that carried a penalty of 6 years and below. The 3 pilot programs resulted in a settlement rate ranging from 92% to 95%.

A survey of disputants also resulted in high satisfaction ratings on the mediation process, the mediators and outcome. Several versions of a mediation process were tested during the different internship sessions to determine the most suitable system for the unique requirements of the DOJ and its Prosecutors. Institutionalization is now underway after a workshop, participated mainly by Prosecutors in NCR, was held to validate the interest and viability of formally implementing mediation.

Department of Education - Misamis Occidental

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Banko Sentral ng Pilipinas

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National Labor Relations Commission sees improvement in case handling with its new CMC Unit

The annual case intake of the National Labor Relations Commission is estimated at 15,000 disputes per year. In 2003, the CoRe Group assisted NLRC in embarking on a mediation project directed at intensifying efforts at resolving disputes prior to filing for arbitration. CoRe implemented a training program for one hundred (100) mediators. A settlement period resulted in a 94% successful resolution of dispute cases in the agency. The program involved the institutionalization of what proved to be successful. By December 2004, the CoRe Group assisted the NLRC in the establishment of the Conciliation Mediation Center where select cases are brought forth prior to arbitration. By October 2005, settlement rate at the NLRC increased to 98%. NLRC reports show that 2,484 workers have since benefited from the mediation process.

First batch of Project Dalubhasa Fellows complete their 2-year program under the DTI Academy

The Department of Trade and Industry initiated a program called Project Dalubhasa to elevate the level of skill of officers from across the organization.  Under the recently launched DTI Academy located in the former Thomas Jefferson Library in Makati City, the Human Resource and Administration Service (HRAS) led by Director Joel Cruz designed a curriculum specially designed for three key organizational groups –  Consumer Welfare, Business and Investment, and SME.  The CoRe Group assisted in the design of the training programs for Mediators, Adjudicators and Enforcers.

The first batch of trainees are expected to complete their 2-year program with a Capstone Project Presentation in January 2020.  “It’s been like a Master’s Degree Program for Consumer Welfare services,” explains one participant as he completes the rigorous and intensive program.

Practical exercises are key aspects of the courses.  Trainees were mentored in live, onsite activities like monitoring of product standards, enforcement activities and mediation of complaints.

The CoRe Group delivered two courses –  Mediation and Facilitation of Large Public Disputes.

Bureau of Local Government Finance

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Deped Central Office

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HLURB launches its Mediation Service

A comprehensive training program was conducted for frontline officers and staff of the HLURB Central Office. The program was designed to allow a seamless application of the new mediation process into the current adjudication procedures of the agency. The Program commenced with a 5-day (40 hours) skills development training on Mediation. Phase 2 required each trainee to undergo 40 hours of supervised internship, wherein they mediated actual cases filed at the agency. The final phase involved collaboration between CoRe and the agency’s Mediation Center Committee on the analysis and design of a dispute resolution system for the HLURB.

A second batch of mediators was trained in 2009 while the previous batch received a refresher course.

POEA Reduces Backlog of Cases

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Handling consumer complaints through mediation

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Policy Development

Republic Act 9285: ADR Act of 2004

The CoRe Group Foundation convened stakeholders to draft the hallmark law, An Act to Institutionalize Alternative Dispute Resolution in the Philippines, creating tha Office of ADR (OADR) and sets the guidelines for the use of ADR in the country.

Executive Order 523 series of 2007

The CoRe Group also catalyzed consensus discussions of quasi-judicial agency officials that drafted President Gloria Macapagal Arroyo’s Executive Order on Administrative Justice Reform.

Proclamation 1152

The Conflict Resolution Group Foundation proposed for the creation of a Conflict Resolution Day which celebrates non-adversarial means of addressing conflicts. This is celebrated every 3rd Thursday of October, in conjunction with an international celebration of a similar nature.

National Center for Mediation

The CoRe Group led the convening of nine (9) of the largest business organizations to sign a covenant for the promotion of mediation in the business sector and create the National Center for Mediation. The NCM is currently hosted by the Philippine Chamber of Commerce.

Third Party Facilitation Projects
Making Monkey Business

The CoRe Group was hired by the Compliance Advisor Ombudsman of the World Bank to facilitate a 60-year old dispute involving government, private sector, local communities and indigenous peoples.  This was a landmark case resolved in 7 months through Values-based Mediation and Dialogue Approaches.